Flykrav

Terms and Conditions

Last updated: May 2025

These terms govern the relationship between you (the customer) and Flykrav AS (org.no. 937 691 971) when you use our service to pursue a flight compensation claim.

About the service

Flykrav AS (org.no. 937 691 971) helps air passengers claim compensation under EU Regulation 261/2004. The service is free to use — we only charge a fee if your claim results in compensation being paid. There is no upfront cost and no obligation when submitting the form.

How it works

  1. You complete the form and describe what happened. Submitting is free and non-binding.
  2. We assess whether you are eligible for compensation under applicable regulations.
  3. If we take on your case, you authorise us to act on your behalf towards the airline.
  4. We submit the claim and follow up. If the airline rejects it, we escalate to the Civil Aviation Authority (Luftfartstilsynet) or equivalent — at no extra cost to you.
  5. If the airline pays compensation, we transfer 85% to you and keep 15% as our fee.

Your authorisation to Flykrav

By submitting a claim you authorise Flykrav AS to:

  • Communicate with the airline on your behalf
  • Submit and document claims under EU Regulation 261/2004
  • Escalate the case to relevant authorities if necessary
  • Receive compensation from the airline and forward your share to you

The authorisation applies only to the specific claim in question. All other rights remain with you.

Your obligations

  • Provide accurate and complete information about the flight and incident
  • Not engage other parties to pursue the same claim simultaneously
  • Pass on any relevant communications you receive from the airline
  • Not settle directly with the airline without informing Flykrav

If we discover that information provided is inaccurate or incomplete, we reserve the right to withdraw from the case.

Fee and payment

  • We charge 15% of the compensation actually received. No payout = no fee.
  • The fee is calculated on the amount paid by the airline, after any reductions.
  • We invoice you after compensation has been received. Invoices are issued by Flykrav AS (org.no. 937 691 971). Payment is due on receipt of invoice.
  • No additional charges apply for legal assistance, escalation, or case management.

Flykrav's fee is always 15% — we do not charge extra for escalating your case or involving authorities.

Right of withdrawal

As a consumer you have the right to withdraw from the service agreement within 14 days of submitting your claim, without giving a reason. Contact us at kontakt@flykrav.no to exercise this right. If we have already submitted the claim to the airline at the time of withdrawal, costs for work already carried out may apply.

Limitation period

Claims under EU Regulation 261/2004 expire after 3 years from the date of the flight under Norwegian law. It is your responsibility to submit claims before the deadline. We recommend not waiting unnecessarily.

Limitation of liability

Flykrav is not liable for losses arising from an airline rejecting a claim, airline insolvency, or delays in payment by the airline. We provide a best-efforts service based on applicable regulations and available information.

Governing law and disputes

These terms are governed by Norwegian law and entered into with Flykrav AS (org.no. 937 691 971). We will seek to resolve disputes amicably. If this is not possible, the matter may be referred to the Consumer Authority (Forbrukertilsynet) or the Norwegian courts.

Contact

Questions about these terms can be directed to Flykrav AS at kontakt@flykrav.no.

Flykrav AS · Darres gate 16, 0175 Oslo · Org.no. 937 691 971